“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
If you have ever heard award-winning author and poet Maya Angelou speak, you understand immediately you are in the presence of a master communicator.
Angelou transcends normal communication to elicit a feeling. Reading her words on paper can be an uplifting or memorable experience, but seeing the genuine intensity and intelligence in her facial expressions as her voice bathes you in words is an experience that reaches further than understanding on a mental level. She takes you to a place of greater empathy and connection. She takes you for a walk in her own shoes and helps you feel what she feels.
Communication was never meant to be an endless monologue of directions as often happens in today’s workplace. By taking a page from Angelou’s skillful ability to convey a message, one can achieve effective communication in the workplace far beyond that of typical office interactions.
Inter-Office Communication Can Make or Break the Spirit of a Company
Communicating effectively in the workplace hinges upon the ability to convey a common goal and empower feelings of cohesion to teams within an organization.
The communication needs of an organization go beyond the transmission of rote messages; they must include the ability to generate and develop an internal feeling shared by a work team. When this happens, remarkable results can be achieved in the overall unity of an organization and its productivity.
Within the entire workplace spectrum, integrative-independent communication skills are ever-present. Colleagues bicker about the same topic only to find that they are really saying the same disconnected thing from a different perspective. Others complain and argue to the point where they refuse to work with each other. Even further on the spectrum, others opt to remain silent and watch the system as it slowly breaks down into a disordered state.
Today’s workplace is incredibly diverse – at the very least ethnically, generationally and spiritually. The ability to successfully exchange relevant information becomes even more vital amongst this diversity. Team members who communicate in an integrative manner look each other in the eyes and speak to the heart of the matter. They have learned strategies that allow them to observe the issue from a seamless framework without any animosity.
As Angelou conveys so succinctly: People will always remember how you make them feel. By using effective communication to bring positive and productive feelings to the workplace, companies benefit immensely. This is why it is so important to train team members to use interpersonal and integrative communication skills to achieve organizational success.