"Melissa Davies of Wise Ways Consulting has worked with the Customs and Border Protection Passenger Systems Program Directorate since 2011. Ms. Davies has performed training for our staff of 120 personnel on a recurring basis each year. Melissa is a pleasure with which to work. She is flexible, eager to meet customer needs, and above all a wonderful trainer. Her classes are dynamic, engaging, and informative. Melissa is a true professional and allows classes to flex to group needs. She is excellent at connecting with a variety of personalities. Ms. Davies has built a relationship with our staff, making her training even more effective and meaningful. I would highly recommend Ms. Davies to any group in need of training; she will exceed your expectations."

"Melissa's out-of-the box teaching/facilitating methods provided an opportunity for many in my Agency to really open up and examine themselves and how they contribute to the good or harm of the agency and its culture. Whether the examination ends in a positive or negative outcome, participants leave with the tools to either continue improving already positive behavior or work through the negative results and achieve a positive outcome. Melissa then followed up with all management to understand employees concern and worked with management to affect change in the agency from top down. We look forward to continuing this productive relationship!"