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Our Team

Our Team

Wise Ways Consulting
Call Us At:  +1(703) 763-382
Contact Us Via Email: [email protected]

Beverly E. Jones, M.B.A, J.D., PCC

Professional Summary

For 20 years Beverly Jones has helped leaders promote new productivity and engagement in their teams and assisted professionals to grow and thrive in their careers. Her work often focuses on building resilience, enhancing performance, managing time and energy, improving communications, navigating transitions and difficult situations, and learning to flourish at work and in life.

Among Bev’s clients are entrepreneurs and leaders in companies, universities, and other complex organizations. She also works frequently with federal, state, and local public officials. For example, among her current clients are the Federal Reserve Board, the U.S. Department of Agriculture, the Smithsonian Institution, and the Ohio EPA.

Bev is also a Professional Fellow at the Voinovich School of Leadership and Public Service at Ohio University. There, she coaches senior leaders, advises the Voinovich Academy regarding executive education, and leads workshops, strategic planning sessions and training events.

Among Bev’s strengths are sorting out complicated strategic challenges and helping to frame and communicate complex issues. Bev writes and speaks about many issues related to leadership, collaboration, engagement, professional and personal growth, and well-being. Her recent book, “Find Your Happy at Work,” is a handbook for finding more joy, meaning and success in your career. Her podcast on workplace issues, “Jazzed About Work,” is heard on NPR.org and other major portals.

Bev is a former attorney, and was a senior executive at Fortune 500 energy company Consolidated Natural Gas. She began her legal career at the Securities and Exchange Commission. Before law school, Bev was assistant to the president for EEO/affirmative action at Ohio University.

Carol Goldsmith, PCC, NLPT

Professional Summary

Carol Goldsmith, PCC, NLPT, is a recognized thought leader and innovator in the coaching field. Her models and methodologies have been used in executive leadership circles, MBA programs, and coach-training programs for managers in the public, private, and non-profit sectors.

Carol’s philosophy holds that experience contains the clues to success. Using her own models, clients learn how to translate hidden strengths, skills, and best practices that they may have forgotten or dismissed as flukes into success strategies that they can use again. When past performance informs present action, the result is a positive Return on
Experience (ROX).

As a coach, Carol has helped clients on four continents achieve break through results in record time. Her federal clients include managers up to SES officers at the Department
of Defense, Department of Homeland Security, Department of Agriculture, Department of State, Environmental Protection Agency, Federal Aviation Administration, Department of Health & Human Services, National Institutes of Health, Federal Reserve Board, and all branches of the U.S. military. She also coaches across the private and non-profit sectors. One of her favorite engagements is training leaders from Goodwill Industries International on how to use Action Learning to solve individual and organizational issues.

A graduate of the Coaches Training Institute (CTI), Carol holds the designation of Professional Certified Coach (PCC) from the International Coaching Federal (ICF). She served five years on the ICF Metro D.C. Board (including one term as President), chaired four Capital Coaches Conferences, and chaired the Prism Awards for Excellence in Organizational Coaching. She holds certifications as an Action Learning Coach from the World Institute for Action Learning (WIAL) and Trainer and Master Practitioner of NLP (Neuro-Linguistic Programming) from the Midlantic Institute for NLP. Carol is certified to deliver The Leadership Circle Profile and is experienced in debriefing many other 360 instruments. A former reporter and magazine editor, she graduated magna cum laude from the Ohio University School of Journalism.

Carolyn Spigel, PCC, LCSW-C

Professional Summary

Carolyn is a collaborative, results-oriented executive coach and consultant who leverages professional training in psychology and leadership best practices to her clients’ strategic advantage. She has built a reputation for skillfully coaching senior and emerging leaders from diverse cultures, industries, and generations in developing key strategic and personal leadership skills necessary to lead employees through organizational change.

Recognized for her sharp instincts and assessment skills, Carolyn quickly sorts through the clutter gaining the trust of clients facing complex challenges. By asking direct, thought-provoking questions and offering practical real-world insights, Carolyn acts as a “thinking partner” helping her clients to leverage their strengths and develop targeted strategies that drive meaningful business results. Moreover, Carolyn’s training as a Licensed Clinical Social Worker uniquely positions her to know firsthand the difference between counseling and results-oriented coaching while bringing a deep understanding of human behavior and group dynamics to her clients. Responding to her approach, clients describe feeling inspired and positively challenged to achieve their goals.

Carolyn has been on the faculty for Georgetown University’s Institute for Transformational Leadership for 9 years where she provided group coaching to leaders and other professionals completing change leadership client engagements. The program introduces leaders and other professionals to best practices and pragmatic strategies in organizational effectiveness and change leadership. Carolyn consistently received top ratings for her whole person approach to coaching.

Over the past 25 years, she has held organization and talent development positions for companies including Morgan Stanley Capital International, American Management Systems (AMS) Wolters Kluwer, and Revlon. As a consultant, Carolyn has developed successful client relationships across a broad range of industries. Sample clients: Federal Reserve Board, National Institutes of Health, Freddie Mac, Health Resources & Services Administration, CIT, Interpublic Group, EQT, HBO, McLagan, AARP, Blackboard, Booz Allen, Revlon, NYC Department of Health and Mental Hygiene, and more.

Cathy Bamji, BCC, CLRC

Professional Summary

Cathy is a dedicated systems-thinker whose professional career spans nearly thirty years, starting with her time in the banking industry where she quickly made her mark in the Quality Management arena, assisting in the development of a corporate approach, training of internal staff and specializing in process facilitation and measurement. As a seasoned OD consultant and facilitator, Cathy provides her clients with tailored organizational development initiatives to enhance and enable the work they do. She brings with her a specialty in process improvement techniques, strong facilitation skills and the ability to cut through the noise to see the patterns others miss.

In 2014 she expanded her work from groups to individuals. As a Board-Certified Coach, she guides clients through a tailored process of reflection, clarification and achievement of personal goals. Her blend of big-picture thinking, observation skills and compassionate heart create a unique environment where clients gain insight into how they fit into the world. She provides a safe space to explore the unasked questions, rekindle talents and pursue a life of purpose and intention.

Ed Higgins, PCC

Professional Summary

Ed is a Professional Certified Coach (PCC) and Positive Psychology-based Health and Well-being Coach, who discovered the power of coaching as a national security Senior Intelligence Service executive. Ed’s coaching experience includes work in global business (medical, pharmaceutical, sales, technology, manufacturing, research), education, government, and non-profit organizations. He has served as an expert mentor coach for candidates attending Accredited Coach Training Programs at two universities, and as an Adjunct Instructor of leadership, change management, and mentoring within the federal government. Ed served on the International Coaching Federation’s Independent Review Board investigating alleged ethical breaches. His current professional focus and research is in communication, the power of questions, and executive well-being.

Ed’s executive leadership spanned the US government creating collaborative initiatives amongst the intelligence, military, law enforcement, and homeland security communities to support critical national security threat decisions in cyber, transnational crime, infrastructure protection, oversight, government stability, and technology innovation. Ed received CIA’s Distinguished Career Intelligence Exceptional Medal for 30 years of accumulated impact, and the Office of Director of Intelligence’s National Intelligence Exceptional Achievement Medal for his leadership while serving as the National Intelligence Manager for Western Hemisphere.

Ed has a thirst for learning in all aspects of life, to include receiving a Master of Management of Informational Technology Systems from George Washington University, and an Executive Management Certificate from MIT Sloan with a concentration in neuroscience. He enjoys hiking, semi-professional photography, volunteering, reading, and “purposeful wandering” around the world.

Heather Archer, MSOD

Professional Summary

Heather Archer worked as both as a Training Specialist and Workshop Facilitator for over 25 years in a variety of corporate settings. She has developed and presented training on a wide range of computer applications, from Microsoft Suite to custom, proprietary products. To balance her work in computer application training, Heather has also provided Business Communications “Soft Skills” training, topics including Team Building, Presentation Skills, Train the Trainer, and Personality Assessments.

She is a Master Trainer through the Association of Talent Development (ATD) as well as currently holding Facilitator Certifications for MBTI, DISC, True Colors, and Microsoft MCT. Her experience is based on an educational foundation which includes a bachelor’s and a master’s degree in Organizational Development and Adult Learning. Heather presents training with an eye to adapting the training topics to fit the needs and experiences of the participants as well as adapting technical and/or complex training to everyday situations for increased retention. Heather believes that the more fun you are having, the more learning you can achieve.

Ken Buch, MSOD, PCC, CDWF

Professional Summary

Ken Buch partners with clients to increase their capacity to accept new possibilities and effectively transition through change. Ken possesses a facile combination of head and heart with intellectual curiosity and theoretical grounding that serve to mine core issues to develop solutions for client organizations. His ability to transform the energy of a low trust environment with masterful techniques to realize shifts in perspective, results in greater awareness for innovative solutions. He is an executive coach, leadership and organizational development consultant, and training facilitator, who has elevated client experiences for over three decades delivering thousands of training and coaching sessions.

Ken is an adjunct faculty presenter for the University of Maryland, Office of Executive Programs—Smith School of Business. A key contributor as faculty and executive coach for an award-winning leadership development program that won the 2016 DHS Human Capital Award for Professional Excellence in Learning and Development and 2017 Outstanding Human Performance Intervention award from the International Society of Performance Improvement (ISPI). Ken volunteers as a mentor coach for the Georgetown University Leadership Coaching Program.

Ken has worked with public sector clients such as the National Institute of Health, Dept. of Health and Human Services-OCS and SAMHSA, Veterans Administration-Office of Inspector General, Library of Congress, United States Postal Service, Federal Aviation Administration, Securities Exchange Commission, and Custom Border Protection. Private sector: Shimadzu Technical Instruments, Dutch State Mines (DSM), Leading and Dynamic Services and Solutions (LDSS), Lockheed Martin, GovLoop, and W.J. Technologies.

Ken Cluley

Professional Summary

Ken is a seasoned facilitator and coach who has more than 35 years’ experience working with the U. S. Air Force, as well as numerous private and public clients. Ken was involved in every aspect of Air Force technical training including development, implementation, delivery, and evaluation.

Ken’s unique communication and delivery skills have been in been in constant demand as he has worked for a several contractors delivering management and leadership skills training to USAF, Navy, Marine Corp, and Veterans Affairs (VA) personnel throughout the USA. During the last 10 years Ken has delivered a variety of courses to members of the Veteran’s Healthcare Administration at VA hospitals and medical facilities around the country. These courses have included Delivering Effective Presentations, Conflict Resolution, Developing Performance Objectives, Performance Management, Communication Skills, Critical Thinking, Effective Writing Skills, Emotional Intelligence, and Problem Solving. Additionally, He also has experience in delivering online training using both Moodle and Adobe Connect platforms.

Ken’s classroom communication style, and ability to continually meet students’ needs, has earned him many accolades from both government agencies and private industry. Ken holds a Bachelor’s degree in Business Administration from Midwestern State University in Wichita Falls, TX. He also has completed extensive post-baccalaureate studies in Computer-Based Instruction (CBI) and Statistical Process Control.

Marsha Hughes-Rease, RN, MSN, MSOD, PCC

Professional Summary

Marsha Hughes-Rease has over 26 years of progressive leadership experience and over 10 years of experience coaching executives and senior leaders at different levels in federal government, higher education, healthcare, multinational organizations, and private industries. Her definition of leadership coaching is “an experiential and individualized leader development process that builds a leader’s capability to achieve short- and long-term organizational goals. It is conducted through one-on-one and/or group interactions, driven by data from multiple perspectives, and based on mutual trust and respect.”

When asked “why would I want me as a coach?”, Marsha believes she is uniquely positioned to help her clients:

  • increase their leadership effectiveness to get things done
  • develop strategies to navigate their transitions gracefully and confidently.
  • competently manage differences to achieve innovative results.
  • create an authentic leadership presence that positively impacts others.

Her coaching is informed by the latest research on adult development, neuroscience, organizational effectiveness, and psychology of change. Her evidence-based coaching approach is holistic and focused on facilitating learning, development, and personal effectiveness in the context of the organization. Marsha partners with her clients to help them “leverage” their strengths, enhance their leadership acumen, and increase their overall effectiveness to optimize organizational performance. She believes that it is imperative for the organization, the client, and the coach to work in partnership to align the client’s desired coaching outcomes and organizational strategic aspirations She also creates a safe and supportive environment where meaningful and outcome-focused conversations occur that can make a difference in leader’s performance that ultimately creates value for the organization.

Michele Proctor, CMP

Professional Summary

Michele is a business strategist and Human Resources pioneer – delivering over 35 years of HR Management, Organizational Development, and leadership training to diverse and complex industries, which include the public, private, federal government, healthcare, and higher education sectors.

Scope of Expertise: Michele’s core competencies lie in the areas of Organizational Assessment and Development, Performance Management, Human Resources Management, Professional Development and Leadership Training, Transition and Change Management, Workforce and Career Development, and Conflict Resolution. Michele’s core competencies focus on creating a synergistic work environment where employees thrive to be successful by not only bringing their realized and unrealized strengths to their tasks, but also are allowed to experience the joy and happiness to the outcome of efficient and effective work products. She guides individuals through a journey to find their passion for work at work.

Her consulting and organizational effectiveness expertise has credited her with improving performance efficiencies within business units and operations by as much as 70%. She is the former Project Manager and Lead Consultant on Building a Great Place to Work for the DC Courts Human Resources Division, having led the initiative for the creation of the HRD Five-year Strategic Plan and Workforce Development Program, “Fulfilling Our Future.”

Michelle Arbid, PCC

Professional Summary

Michelle Arbid is a conflict improvement coach, consultant, university lecturer, and speaker with a background in mental health and a focus on helping people improve the way they view and navigate conflict. While working as a social worker in the Lebanese prison system, Michelle was deeply immersed in conflict dynamics at many levels. She became interested in the role of corruption in systemic conflicts and in the neuropsychology of conflict, leading her to pursue a Master of Science degree from Columbia University in Negotiation and Conflict Resolution.

While living in New York she worked in research on the Sustainable Peace Project at the Advanced Consortium on Cooperation, Conflict, and Complexity at the Earth Institute of Columbia University. She later moved on to work with underserved communities in New York City as a Harm Reduction Specialist before joining the U.S. Federal Government.
In her work with United States Federal Emergency Management Agency, she travels to disaster sites to advise on and facilitate the effective resolution of interpersonal, organizational, and community conflict; she also acted as the FEMA Ombuds from November 2020-November 2021. She returned to Columbia University in 2021 as a faculty member for the Negotiation and Conflict Resolution graduate program.

In her consulting and coaching practice, Michelle works with individuals, couples/ families, teams, and organizations to deliver conflict resolution coaching and consulting, mediation, team building and training, organizational development, and external Ombuds services. Michelle marries alternative dispute resolution processes with her background in mental health to deliver these services in a person-centered, trauma-informed manner.

Organizationally, she is passionate about coaching leaders to lead conflict-constructive workplace and she works with clients to create organizational alignment by maximizing engagement and collaboration through initiatives that build capacity, improve corporate culture, and minimize the cost of conflict – from the bullpen to the C-Suite.

Alan Heymann, J.D., PCC

Professional Summary

Alan Heymann has a knack for coaching fellow introverts, helping them find their superpowers in an extroverted world. Alan also specializes in coaching through transitions. He brings a warm, open, and energetic presence to his coaching clients. To date, Alan has coached leaders who were born in 26 countries and work on 5 continents. His clients have spanned corporations (including the Fortune 50), nonprofit organizations, public utilities, as well as federal, county, and municipal governments.

Alan is the author of the book Don’t Just Have the Soup: 52 Analogies for Leadership, Coaching and Life. An expert communicator and engaging speaker, he spent more than two decades in public, government, and nonprofit communications – leading teams from 2 to more than 100 people. Inspired by a career transformation he brought about with the support of an executive coach; Alan chose to become a coach himself.

Earlier in his career, Alan was a television reporter, producer, and anchor in his native Illinois. For several years, Alan served as an executive leader at DC Water. He was most recently the founding president of the utility’s nonprofit spinoff, Blue Drop. In his first tour of duty, he was chief of external affairs, leading the effort to rebrand DC Water and reconnect with a skeptical public.

Alan was previously Vice President of Communications for The Humane Society of the United States. He also held various roles in the Government of the District of Columbia, including agency public information officer, mayoral speechwriter, and legislative staffer. Earlier in his career, Alan was a television reporter, producer, and anchor in his native Illinois.

Alan is a member of the Barker Adoption Foundation Board of Trustees and the Newport Mill Middle School PTSA Board. He’s followed a plant-based diet since 2002, enjoys running half-marathons and lives with his family outside Washington, DC.

Carmela Vaccarella, PCC

Professional Summary

Carmela is a seasoned organizational development consultant/coach having served as an internal/external resource to senior leadership coaching issues as varied as employee engagement and management/labor collaboration. She has extensive experience in assessing team dynamics and coaching leadership in implementing organizational solutions around behavioral/cultural changes, business transformation, strategy alignment, improved communications, conflict resolution, and intra-organizational relationships.

Carmela specializes in making strengths “sticky” coaching leaders in implementing strengths-based leadership principles while focusing on desired outcomes. As an internal coach, she worked with teams/leaders experiencing performance issues/conflict. Many were long-term engagements involving diagnosing the team dynamics and designing targeted coaching interventions to increase team awareness, improve communications and collaboration across the board.

David Grau, PCC

Professional Summary

David Grau is an executive and leadership coach with an in-depth consulting background in organization development and change management. He has over 22 years of coaching and consulting experience in the corporate, government, and non-profit sectors. For 9 years he served on the Senior Leadership Team at the Center for Veterinary Medicine (CVM), one of the Centers of the U.S. Food and Drug Administration (FDA) responsible for the safety of the nation’s food supply. David is a retired US Public Health Service (USPHS) Commissioned Officer, Navy rank Captain. He has had his own coaching consultancy since 2007.

In his Senior Leadership Team role as senior management consultant, he led a highly successful multi-year initiative to transform CVM into a high-performance organization. The initiative resulted in the Gallup Corporation designating the Center as a “best practices government organization.”

As an executive coach and consultant, David provides expertise to leaders in the following areas:

  •   Identification and development of leadership competencies for personal and  organizational success
  •   Resilient Leadership – Leading with calm, clarity, and conviction especially during anxious times
  •  Elimination of derailing behaviors that impede realization of one’s full potential
  • Creation of a workplace environment where employees can do their very best work
  • Leaders leading change– Ensuring buy-in, shared purpose, accountability, successful implementation, and sustainment of that success over time
  • Conflict resolution

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