Effective Communication Starts with a Feeling

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou If you have ever heard award-winning author and poet Maya Angelou speak, you understand immediately you are in the presence of a master communicator. Angelou transcends normal communication to elicit a feeling. Reading …

The Important Role of Emotional Intelligence (EQ) in the Workplace

The phrase Emotional Intelligence was coined by leading researchers Peter Salovey and John D. Mayer back in 1990 in their article,“Emotional Intelligence”  “We define emotional intelligence as the subset of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.” …